Help section
Frequently asked questions
Equipment connection, payments, account data and using the service.
Can I connect any IMEI?
Connect only equipment that you own or are authorized to use. The IMEI must not belong to another user.
When will the device appear in my account?
After you create a request, the system waits for the first valid packet. If the IMEI is available, the device is linked to the account automatically.
What if the IMEI is already in use?
Automatic activation will not occur. Contact support and attach information confirming your right to use the equipment.
Where can I view my subscription and payments?
Your current subscription status and payment history are shown in your account. The service does not store bank card details.
How do I stop using the service?
Contact support to end commercial access. Data management and account deletion are available under My Data.
How can I get a copy of my data?
You can download account data and export telemetry for your own vehicles for a selected period.
How do I return a rented tracker?
Submit a return request in the rental section. After the device is received, an electronic return record will appear in your account.
Support
Didn't find an answer?
Describe your question in a support request. Do not publish IMEIs or personal data openly.